FAQ For Payers

Inquiry about the reflection of the remittance after completion

The remittance is not reflected even though I have made it.

Please wait for 15 minutes or so for the remittance to be reflected after completion.
It is possible that the remittance is treated as the next business day depending on the time of remittance or the financial institution. Please check the remittance date on the remittance details.
Also, the time may vary depending on the time of remittance and the financial institution you use. Please check the following contents as well.

【Transfer around 3:00 p.m.】
If you made a remittance between 14:45 and 16:00, please check the reflection after 16:00.

【If you use the Mitsubishi UFJ bank app】
If the transfer destination is not registered as Trans Gateway in advance, it will be reflected at 9:00 on the next business day.
In the case of the app, it is the specification of Mitsubishi UFJ that the transfer destination is treated as the next day if it is not registered in advance. If you want to check only if the remittance is made, please contact Mitsubishi UFJ Bank.

【If you use Rakuten Bank】
In rare cases, we have confirmed that it takes several hours for the payment to be reflected. Please wait for a while.

I would like to cancel the payment.

As soon as the money is received in our account, the deposit will be automatically processed. To cancel a payment, please contact the sales site or your financial institution.

Credit card / e-money payment has not been reflected.

For payment methods other than transfers to the Trans-Gateway account (credit card and e-money), please contact the contact point for each payment service.

Transfer Methods

I have lost the account number of the account to which the money is to be transferred.

Please contact the store you use.

What time should I remit to have it reflected on the same day?

Financial institutions participating in the "More Time" service are available 24 hours a day, excluding maintenance.

Financial institutions participating in the "More Time" system (as of March 1, 2024)

Are there any banks that cannot be used?

Yes, there are some banks that cannot be used. However, these banks are very rare. In general, you can remit from any financial institution in Japan, including credit unions and internet banks.