Please select the type of question.

If your transfer has not been reflected, please check here first.

  • 01Are there any mistakes in the account information for the transfer recipient?

    Could you please take a moment to confirm that the account information is correct?
    The name of the transfer recipient is【トランスゲートウエイ (カ シユウノウ 】.

  • 02It may take about 15 minutes for the transfer to be reflected after completion.

    Depending on the time of the transfer and the financial institution, it may be treated as the next business day, so please check the transfer date on your transfer details.
    Additionally, the time it takes may vary depending on the time of transfer and the financial institution you are using, so please check this as well.
    FAQ:The remittance is not reflected even though I have made it.>>

  • 03System maintenance is being carried out from 14:45 to 16:00.

    Reflecting will occur sequentially after 16:00.

  • 04Please check if you have made a transfer from Rakuten Bank or Mitsubishi UFJ Bank.

    Rakuten: Delays at Rakuten Bank occur occasionally.
    Mitsubishi UFJ: When making a transfer via the Mitsubishi UFJ app, if there is no prior registration, it will be treated as a transfer for the next day.

For Payment Inquiries, Please Fill Out This Form

For information on bank transfer methods, issues with payments not being reflected, and other FAQs Click Here for a List of FAQ for Payers.

For Business Inquiries, Please Fill Out This Form

For businesses currently contracted with us and those considering a contract, click here for a list of FAQs for business operators.